This Privacy Policy (hereinafter referred to as “Policy”) explains how Vkart Info Solutions (hereinafter referred to as “Platform,” “Mobile Application,” “Vkart Info Solutions,” “we,” “us,” or “our”) collects, uses, and protects your information when you access and use our Website and/or Mobile Application (collectively referred to as the “Service”). This Policy helps you understand the type of information we collect, the purposes for which it is collected, how we use and protect your information, and the third parties with whom it may be shared.

By accessing or using our Website/App, or by creating an account with us, you agree to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree with the terms outlined here, we request that you do not access our Website/App or use our Services.

This Privacy Policy is published in compliance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, under the Information Technology Act, 2000, and other applicable laws.

1. Definitions

  • Service: Refers to the Vkart Info Solutions website and mobile application that is owned and operated by Vkart Info Solutions.
  • Personal Data: Personal data refers to any information that can identify an individual, including but not limited to your name, contact information, location, and other personal details.
  • Usage Data: Data automatically collected when you use the Service, which includes details such as your IP address, browser type, and page visit times.
  • Cookies: Small files stored on your device that help us track and analyze your usage of our Service.
  • Data Controller: Refers to Vkart Info Solutions, the entity responsible for determining how your personal data is processed.
  • Data Processor: A third-party service provider that processes your data on behalf of the Data Controller.
  • Data Subject: Refers to any individual whose personal data is collected and processed under this Privacy Policy.

2. Information Collection and Use

We collect different types of information to provide and improve our Service. This includes both personal and non-personal data.

Types of Data Collected

Personal Data: When you sign up, access, or use the Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

  • Email address
  • Name (First and Last)
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • Social Media login credentials (if applicable)
  • Other personal or sensitive information as per applicable data privacy laws.

We may use this data to contact you with important information, promotional materials, and updates about our products or services. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our emails.

Usage Data: We automatically collect data related to your usage of our Service. This may include information such as:

  • IP address
  • Browser type and version
  • Pages visited on the Service
  • Duration of your visit
  • Device identifiers and diagnostic data

If you access the Service via a mobile device, additional data may include:

  • Mobile device type
  • Unique device ID
  • Mobile operating system
  • Mobile browser type and version
  • Device activity and usage patterns

Behavioral Data: We track your interactions and activities within the Service, including the pages you visit and features you use, to help improve user experience and offer personalized services.

Location Data: If you grant us permission, we may collect and store information about your location to provide location-based features. You can enable or disable location services through your device settings.

Contact List & Files: You may choose to upload your contact list containing phone numbers, email addresses, and other details, which we will use to help initiate communication with your contacts. We may also collect files, such as documents or media, shared through the Service.

Tracking & Cookies Data: We use cookies and similar tracking technologies (such as beacons and tags) to track activities on our Service. Cookies help us analyze trends, manage the Service, and improve its functionality.

Device Data: We collect information about your devices that connect to our Service, including data about operating systems, device IDs, network settings, and connectivity status. This helps us optimize the Service for different devices.

Third Party Information: We may also collect data from third-party services (such as social media platforms) if you use those to sign in or link to our Service.

3. Use of Data

We use the collected data for the following purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features when you choose to do so
  • To offer customer support
  • To gather insights and analytics to improve the Service
  • To monitor and analyze the usage of our Service
  • To detect, prevent, and address technical issues
  • To send you updates, offers, and other marketing communications

4. Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data depends on the context of the data collection. We may process your personal data based on the following grounds:

  • To fulfill a contract with you
  • You have given us consent to process your data
  • To comply with legal obligations
  • For legitimate business interests, provided they do not override your rights and freedoms

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may include retaining data to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, unless it is required for security or analytical purposes.

6. Transfer of Data

Your personal data may be transferred to, and maintained on, servers located outside of your country of residence. If you are located outside of India and choose to provide information to us, you consent to the transfer of your data to India for processing.

We will take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Disclosure of Data

We may disclose your personal data in the following circumstances:

  • Business Transaction: In the event of a merger, acquisition, or asset sale.
  • Law Enforcement: If required by law, or in response to valid requests by government authorities.
  • Legal Requirements: To comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.

8. Data Security

We prioritize the security of your data and use commercially acceptable means to protect your personal data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have certain rights under the GDPR, including:

  • The right to access, update, or delete your personal data
  • The right to correct inaccurate or incomplete data
  • The right to object to the processing of your data
  • The right to request restrictions on the processing of your data
  • The right to data portability
  • The right to withdraw consent at any time

To exercise these rights, please contact us at the provided contact details.

10. Service Providers

We may engage third-party companies to perform services on our behalf or assist in analyzing how our Service is used. These service providers have access to your personal data only for performing tasks on our behalf and are obligated not to use or disclose your data for any other purpose.

11. Analytics

We may use third-party analytics tools, such as:

  • Google Analytics: To analyze website traffic and usage. You can opt out of Google Analytics by visiting the Google Analytics Opt-out page.
  • Firebase: A Google service that provides analytics for mobile apps. For more information, please see the Google Privacy Policy.
  • Mixpanel: An analytics service to help us understand usage patterns. You can opt out via Mixpanel Opt-Out.
  • The right to withdraw consent at any time

To exercise these rights, please contact us at the provided contact details.

12. Behavioral Remarketing

We use remarketing services, such as Google Ads and Facebook Ads, to advertise to you after you visit our Service. You can opt out of these services through your browser or by visiting the respective opt-out pages of Google and Facebook.

13. Payments

For payments, we use third-party payment processors. These services do not store or collect your payment details. Payments are processed via services such as Stripe, Apple Store In-App Payments, and Google Play In-App Payments. Please refer to the respective payment processors’ Privacy Policies for more information.

14. Refund Policy

All payments made for our Service are non-refundable. No refunds or credits will be issued for partial months or years of service upon cancellation.

15. Links to Other Sites

Our Service may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any third-party site you visit.

16. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected data from a child, please contact us to have that data removed.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and we will notify you of any significant changes through email or within the Service.

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Vkart Info Solutions
Email: support@vkartinfosolutions.com
Phone: +91 9136946659
Address: Office No. 223, Satra Plaza, Palm Beach Road, Road, Sector – 19/ D, , Navi Mumbai, Maharashtra, India – 400705